Fulcrum Partners is pleased to share this article from Donna Bernardi Paul, managing director of BDO’s Business Services & Outsourcing practice.
How to Address Generational Workforce Challenges
By Donna Bernardi Paul
Are differences in work and communication styles in the workplace among the different generations the cause of leadership or supervisory challenges—or is it something else?
There have been a plethora of articles, seminars, webinars and discussions around millennials in the workplace and the challenges of managing and working with them due to their different work styles.
When we talk about the importance of differences in the workplace, sometimes we forget about one of the most prominent dimensions—age. There are three main generations in our workforce currently, and we are on the brink of adding a fourth. Understanding how to relate to each is critical to successfully keeping them motivated and engaged in their work.
The Baby Boomers: Born between the end of World War II and the early 1960s, Baby Boomers are also known as the “Me Generation.” They grew up with television. Mothers were typically at home, waiting for their children to come home from school, and children were allowed outside of their homes unsupervised. Their relationships with their parents, teachers and others in authority were somewhat contentious.
Boomers came into the workforce in droves. They were the first “workaholics.” Their goal at work was often to spend as much time as possible working (thus, sacrificing time with families), so that good things would come to them. Motivating them at work is typically done with the “carrot and stick” approach.
Generation “X”: Born between the early 1960s and 1980s, Generation “X” is also known as the “Latchkey Kids” or the “Sandwich Generation” because they are sandwiched between the huge baby boomer and millennial groups. They grew up in an era when more mothers entered the workforce, and children came home from school to an empty home. They fended for themselves. They were instructed not to answer the door to anyone they didn’t know. As a result, they became independent and skeptical. They entered the workforce with the frame of reference they needed to have multiple careers so that they didn’t put all their eggs in one basket. They didn’t want to experience the disappointments of prior generations, and tended to be entrepreneurial and individualistic. Managing them at work became more complicated due to their supercilious attitude and resentment toward boomers and millennials. Many feel they do not have career paths because the boomers aren’t leaving, and the millennials are leapfrogging over them.
Generation “Y” (millennials): Born between the early 1980s and 2000s, millennials are also known as “Echo Boomers.” They represent the largest generation in the workforce, and its members generally have high levels of self-esteem. They are highly educated and technologically-savvy. Their preferred communication style is text messaging. Their relationships with their parents tend to be that of friends or peers because their parents typically have moved away from the authoritarian style in which they were raised. As a result, they have grown up in an era where their lives are programmed and organized from birth, which often doesn’t prepare them to cope with disappointment or help them make decisions on their own. For example, their nurseries were monitored via the baby monitor. Their parents organized their social activities via “play dates” vs. allowing them to go outside, unsupervised.
Moreover, many parents of millennials have instilled in their children entitlement attitudes vis–vis “everyone is right” and “everyone gets a trophy.” Many parents become advocates for their children in their schools, with their friends and even in their workplaces. As a result, this generation has expectations that may not be realistic. They’ve entered the workplace with the expectation that they can work whenever and in whatever way works best for them. Managers from prior generations tend to have trouble supervising this group, even though they were probably the same parents who raised them, because this generation’s virtual style of working is very different from what older generations are used to.
Generation “Z”: Born between the early 2000s to the present, this generation is extremely technologically-savvy. Many had iPads as toddlers. They are now in high school and college.
Perhaps the upshot to all of these differences is that it doesn’t matter which generation a person belongs in, since all workers tend to want the same things:
- Good bosses
- Career paths
If you think back on all the jobs and bosses you’ve had, which boss would you choose as your favorite, and why? Now, give yourself a rating against your favorite boss to determine where you would like to develop your supervisory skills. After all, how do people become bosses? Do they go to school to learn how to become a great boss? Not usually.
Typically, they do something well from a technical perspective and then are promoted and placed into a job (managing others) that they may not be familiar with, and for which they get no training. By properly training its managers and supervisors, organizations have a better chance of cultivating skilled employees who care and are productive, regardless of which generation they’re in. After all, people join companies, but quit bosses.
This article originally appeared in BDO USA, LLP’s “Nonprofit Standard” blog (February 12, 2019). Copyright © 2019 BDO USA, LLP. All rights reserved. www.bdo.com
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